Frequently Asked Questions
What does my subscription come with?
Subscribers will receive the following benefits:
• A starter “Wild Pack” consisting of 16, 3 ½” x 5 ½” adventure & fitness cards, 1 story card, 1 wild card, 1 instructions card, and 1 safety reminder card shipped 7-10 business days from date of purchase (absent unforeseen delays).
• Monthly Cards consisting of 4 adventure & fitness cards and 1 story card monthly, which will begin to ship at the start of the new month, 30 days after Subscription start date (absent unforeseen delays).
• Seasonal Packages consisting of sponsor product, samples, and offers; and props, supplies, or equipment used to support the programming will be shipped to subscribers each season (4 times per year)
• Full access to the Rising Wild mobile app which facilitates submissions to the virtual events, challenges, and games; unlocks new events and challenges each month you subscribe; shows your points on the leaderboard; gives each subscriber opportunities to win prizes; and hosts your profile content and engagement with the Rising Wild community.
What if I have multiple children? How many subscriptions do I need?
Rising Wild programming is designed so that each child has their own subscription. We recommend this so you can track your childrens’ physical activity separately and use their points to incentivize and encourage them to get outside and move more. Each child subscriber will get their own starter pack of cards, their own monthly cards & seasonal packages in the mail, and their own profile and points in the mobile app. If you would prefer to have your children share all of those things, you can sign-up for 1 subscription and use a family name for the mail and app profile. Please note that this will not increase your chances to earn more points or win sweepstakes prizes.
What age is Rising Wild appropriate?
Rising Wild’s adventure & fitness programming is designed for kids ages 4-14 and older, as well as their parents/legal guardians. The events & challenges can be completed by kids on their own, or as a whole family (which we recommend!). Rising Wild will keep your whole family fit - and when we say “family fit,” we mean holistic fitness of mind, body, and spirit!
How do I apply a promo code?
When you get to “STEP 5: Billing” in the store, enter your promo code into the “Order Summary” section in the top right corner. Be sure to hit “Apply” so that you can see the promo code reduce your total accordingly. See screenshot below for additional help! If you do not see your total being reduced, you either 1) did not properly enter the promo code, 2) added more subscriptions to your cart than your promo code is good for, or 3) did not select the correct payment plan on STEP 2 for which the promo code was programmed (i.e., Monthly, Quarterly, Semi-Annual, or Annual).
How much does a subscription cost?
Subscribers will choose from one of the following auto-renewing payment plans:
• Monthly Auto-Renewal: $12.49 per Month per Subscription + Tax (if applicable)
- $149.88 per Year
• Quarterly Auto-Renewal: $33.72 per Quarter per Subscription + Tax (if applicable)
- $134.88 per Year (Save 10%)
• Semi-Annual Auto-Renewal: $63.72 per Semi-Annum per Subscription + Tax (if applicable)
- $127.44 per Year (Save 15%)
• Annual Auto-Renewal: $119.88 per Annum per Subscription + Tax (if applicable)
- $119.88 per Year (Save 20%)
How much is shipping?
Shipping for the starter stack, monthly cards, and seasonal packages is FREE. That is, there is no additional shipping fee on top of the auto-renewing payment plan you select.
How do I pay for my subscription(s)?
When you sign-up for a subscription, you choose from 4 auto-renewing payment plans offered: Monthly, Quarterly, Semi-Annual, and Annual. When you pay in advance, you save. During the sign-up process, you will enter your credit card information, and your credit card will be automatically charged based on the auto-renewing payment schedule you choose. For example:
• If you sign-up for a
Monthly auto-renewing payment plan on October 5th, your credit card will be charged the first Monthly subscription fee on October 5th and again on the 5th of each month after that (e.g., November 5th, December 5th, and so on).
• If you sign up for a
Quarterly auto-renewing payment plan on October 5th, your credit card will be charged the first Quarterly subscription fee on October 5th and again every 3 months after that (e.g., January 5th, April 5th, and so on).
• If you sign up for a
Semi-Annual auto-renewing payment plan on October 5th, your credit card will be charged the first Semi-Annual subscription fee on October 5th and again every 6 months after that (e.g., April 5th, October 5th, and so on)
• If you sign up for an
Annual auto-renewing payment plan on October 5th, your credit card will be charged the first Annual subscription fee on October 5th and again every 12 months after that (e.g., October 5th the next year, and so on).
Can I change my auto-renewing payment plan if I need to?
Yes, you can change your auto-renewing payment plan at any time by signing into your account at
https://store.risingwildkids.com/account. Your new payment plan will begin at your next renewal date.
Could Rising Wild be used for my child’s homeschool P.E. or P.E. distance learning?
Yes! Rising Wild was designed to work for personal family use, as well as a programmable P.E. option for those homeschooling their kids or for those families not satisfied with their P.E. distance learning options. Rising Wild was created by parents who were dissatisfied with the lack of physical education their elementary school-aged kids were getting in the Spring when the COVID-19 pandemic began.
Can I order Rising Wild as a gift for someone else?
YES! A subscription to Rising Wild is a wonderful gift for children ages 4-14 and older and for families who want to enjoy fitness together. After you purchase the gift, you will want to change the Account Holder information to the parent/legal guardian of the child for whom you are purchasing, which you can easily do by signing into your account at
https://store.risingwildkids.com/account. This will allow the parent/legal guardian to receive the important email communications about their account, and you can keep your credit card to pay for the subscription.
What comes in the seasonal packages?
Seasonal packages will consist of sponsor product, samples, or offers, as well as props, supplies, or equipment used to support the adventure & fitness programming.
Is Rising Wild safe during COVID-19?
Yes, absolutely! Rising Wild was designed during COVID-19 to ensure the safety of everyone participating. Rising Wild can be used at home, outside, and on the go, and supports social distancing.
Who is Kids Obstacle Challenge?
Rising Wild was developed by the creators of Kids Obstacle Challenge, the nationwide adventure and obstacle course race series for kids and their parents. Due to COVID-19, the 2020 Kids Obstacle Challenge event series was canceled, and instead of giving up, we persevered and created Rising Wild to provide an option for kids and families who want adventure & fitness without being tethered to a screen. Much like Kids Obstacle Challenge, Rising Wild’s values are to challenge and inspire kids through adventure and movement!
Do you offer refunds if I am not satisfied?
Our refund policy, which can be found in our
Terms & Conditions, is as follows:
Subscribers with a Quarterly, Semi-Annual, or Annual auto-renewing payment plan are eligible for a partial refund, per the Refund Schedule below, if they cancel within 14 days of their Subscription Start Date - i.e., the original date of purchase - which is called the “Refund Window”. Subscribers with a Monthly auto-renewing payment plan are not eligible for refunds.
Partial Refund Schedule:
1. Quarterly Auto-Renewing Payment Plan Subscribers: $21.23, which is equal to your first Quarterly subscription fee, less one Monthly subscription fee of $12.49 (i.e., $33.72 minus $12.49, equals $21.23), + Tax corresponding to that amount (if applicable)
2. Semi-Annual Auto-Renewing Payment Plan Subscribers: $51.23, which is equal to your first Semi-Annual subscription fee, less one Monthly subscription fee of $12.49 (i.e., $63.72 minus $12.49, equals $51.23) ), + Tax corresponding to that amount (if applicable)
3. Annual Auto-Renewing Payment Plan Subscribers: $107.39, which is equal to your first Annual subscription fee, less one Monthly subscription fee of $12.49 (i.e., $119.88 minus $12.49, equals $107.39), + Tax corresponding to that amount (if applicable)
Outside of the Refund Window, or for Subscribers with a Monthly auto-renewing payment plan, no refunds will be offered; however, subscriptions can be cancelled at any time to prevent your future auto-renewal payments from occurring. Subscriber Benefits will end as soon as a refund is issued.
Can I pause or put my subscription on hold?
Yes, subscribers with a Monthly auto-renewing payment plan can pause their Subscription at any time by logging into your account at
https://store.risingwildkids.com/account. The pause will remain in effect until you resume your Subscription again by clicking “Resume”. Each Subscription must be paused individually by profile. When a Subscription is paused, the subscriber will not be charged on their next monthly auto-renewing billing date; the subscriber will not receive any new challenges or events in the mobile app; and the subscriber’s monthly and seasonal shipments will not be mailed.
Is there a digital-only option of Rising Wild available? What if I don’t want to receive anything in the mail?
At this time, Rising WIld is sold as a package subscription that includes the physical cards, seasonal packages, and mobile app that facilitates the challenges and events.
How much screen time is involved with Rising Wild?
While the Rising Wild program does involve a mobile app, the majority of our challenges do not require the app - i.e., kids will use their physical cards they receive in the mail. When the physical cards are not being used, the app will prompt you as to what movements to do. The app was designed so as to require you to submit "proof" of what event and challenges your kids have completed, so they can earn the corresponding points for their efforts. Rising Wild was created for those who care about limiting screen-time and as an alternative to watching fitness videos.
What types of challenges, events, and activities can we access on the app?
Each month you subscribe you will have new challenges and events unlocked in the mobile app. Generally speaking, the challenges are fitness- and adventure-themed. The fitness challenges are created using the physical cards and involve circuit-based, body-weight exercises. The adventure challenges are found on the app, and involve more outdoor and adventure-themed activities which may require more family involvement, time, or supplies to complete. The events are designed for the whole family to participate in and are a mix of fun, fitness, and adventure. Events take more time - i.e., 30-45 minutes to complete - and are designed to provide a virtual experience similar to what kids and families would get if they signed up for an obstacle course, 5k, adventure race, etc. Rising Wild can be used at home, outside, and on the go!
What kind of storytelling can I expect? Who are the inspirational characters?
Rising Wild is all about getting kids outside and moving, and we use creative storytelling and fictional, inspirational characters (the Rising Wild heroes) to inspire and motivate kids to do just that. Like hiding spinach in a smoothie, kids will be excited to complete exercises that are guided and inspired by the Rising Wild heroes. As you’ll learn, the Rising Wild heroes met in the wild and share an interest in adventure and movement. The storytelling of the Rising Wild heroes will involve information about their lives, adversity they have faced, and their passion for outdoor adventure and sport.
When do the monthly cards ship?
Monthly Cards are shipped to all subscribers 7-10 business days from the 1st day of each month (e.g., August 1st, September 1st, October 1st, and so on) (absent unforeseen delays). Your Monthly cards will begin to ship at the start of the new month, 30 days after your Subscription Start Date - i.e., the original date of purchase - absent unforeseen delays. For example, if you start your subscription on October 5th, your first set of Monthly Cards will be shipped on or around December 1st.
When do seasonal packages ship?
Seasonal packages will be shipped to subscribers 7-10 business days (absent unforeseen delays) from the following dates:
• Spring: March 1st
• Summer: June 1st
• Fall: September 1st
• Winter: December 1st
How do I cancel my subscription?
You can cancel your Rising Wild subscription at any time by signing into your account at https://store.risingwildkids.com/account, finding the subscription profile you want to cancel, and selecting “Cancel Subscription”. If you are signed up for a Quarterly, Semi-Annual, or Annual auto-renewal and you cancel within 14 days of your original purchase date, you are eligible for a partial refund.
Do you sell internationally?
Unfortunately, not at this time. However, we hope to offer international ordering and shipping soon!
How many devices can I download the app on under one subscription?
You can download the app on all of your devices. If everyone signs into the same account, you will all have real-time access.
How do I report a problem with my cards or package?
If you have any problems with the cards or packages you receive in the mail, please email us at firstname.lastname@example.org with your account name and detail the problem, and we will respond timely.
Can’t find the answer to your question?
That’s okay, just email us at
email@example.com and we’ll happily answer your questions or receive your feedback!